Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson
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Crucial Conversations: Tools for Talking When Stakes are High Second Edition Audiobook by Kerry Patterson is a book focused on successfully managing the crucial conversations. The author\'s reason as to why some people are more effective and successful than the others. The reason lies in their effective managing of crucial conversations without offending anyone. Crucial conversations involve three key components- high stakes, differing views and strong emotions. People are generally at their worst during crucial conversations as the issues are important and emotions start taking over logic. The authors provide a seven-step guide for successful crucial conversations which are as follows:Start with Heart:
Before starting any crucial conversation it is important to know what one truly wants. It is critical to keep track of the original goal during such a conversation. One should also not settle at an agreement which is not agreeable in such crucial conversations.Learn to Look:
During crucial conversations, it is important to observe non-verbal clues of others. It may give an idea if the dialogue is failing so that corrective action can be taken.Make it Safe:
If others are feeling unsafe, it is recommended to make them feel safe first and then restart the conversation.Master Your Stories:
It says that people should learn to control their emotions. Different people respond differently to the same situation. It is basically how one responds to what is happening around them.State Your Path:
Once the emotions are in control, it calls for sharing one’s views with persuasion.Explore Other’s Path:
In addition to managing own emotions, one must help others to find their path.Move to Action:
This calls for action and translating the agreement into results.
Crucial Conversations: Tools for Talking When Stakes are High Second Edition Audiobook by Kerry Patterson provides the readers with essential tools needed for conducting crucial conversations effectively. The authors give convincing arguments in support of their claims and principles. The book applies to all parts of life whether personal or professional. It empowers people in being successful in crucial conversations and bringing about broader change. It is a recommended read for people wanting to enhance their communication skills and being successful in crucial conversations.